Policies and procedures

Policies and procedures - Rehab Action, Inc. Home Health Therapy

**All documentation must be completed within 12 hours from visit time - no exceptions!

**Delayed invoices and/or incomplete notes will result in a delay of your direct deposit until the next pay cycle**

*You need to call the patient the day before to set up the visit

*If an evaluation is delayed or if PTAs/COTAs are faced with time sensitive info, you have to CALL the main office (or text/email) Suzy, notify the Home Health Agency and document in the EMR. You cannot document in the EMR somewhere and expect us to catch time sensitive matters `in time`.

*Evaluation frequencies need to be called in, texted or emailed to Suzy when you leave that patient's house.

*PTs & OTs should notify the PTA or COTA of SOC / Eval frequency or additional MD orders. Their contact info will be in the EMR.

*PTAs/COTAs: If you do not see visits listed, please contact Suzy.

*Any change in patient status (fall, med change, not "feeling well", etc.) needs to be called into Suzy & to the case manager of the Home Health Agency. Make sure to document who you spoke with.

*Hospitalization? Call or text : Why / Which hospital / When & Who notified you.

*PTAs / COTAs / ST: 10 days before the scheduled DC, you will have to let us know if the patient needs more therapy or will be discharged, and contact the PT or OT.

*NOMNC forms will have to be completed 2 days prior to DC & emailed to Suzy.

*Treatments should be scheduled early in the week to avoid missed visits.

*Missed visits should ONLY be written when a visit cannot be made up that week. When possible, a MD order needs to be written to make up any visits that were missed at the end of the frequency.

*All therapists should check into all EMR's for their scheduled appointments daily. Too many visits are missed / or unscheduled visits are made.....

*Invoices MUST be mailed to LoraLee@rehabaction.com every Monday by 9 am for the previous week.

*HR update requests need to be attended to within 3 business days.

Office Ph: 727-848-0181
Suzy - 727-815-5654 - text only (Scheduling & Operations manager)

Lora Lee - (Payroll / IT / HR supervisor)

Thank you so much for your continued hard work and efforts of improvement.

We truly appreciate you being part of the Rehab Action family!